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Zoeller Company Privacy Policy

This Privacy Policy governs the manner in which Zoeller Company (Zoeller) collects, uses, maintains and discloses information collected from users (each, a “User”) on the website.

Other websites (collectively, the “Site”) include:

Herein, these websites are referred to collectively as the “Site.”  This privacy policy applies to the Site and all products and services offered by Zoeller Company including its divisions.  This Privacy Policy also governs how Zoeller handles other information gathered by Zoeller (“Zoeller Data Collection”).  For example, Zoeller collects information via registration for programs at our Center for Excellence, for promotional drawings, and for rewards programs for our customers and vendors.

Your rights

You have rights on how your data is used.  The rights may be under national, state, and local laws.  In order to access any of the above sites, your consent to the conditions laid out here and in our terms and conditions (Terms& Conditions) at  This is a summary of some of the rights you have:

  • By accessing the sites or by participating in Zoeller Data Collection, you consent to this privacy policy and Zoeller’s Terms & Conditions.
  • We do not sell your data to third parties.
  • You have the right to contact us to delete and to change your personal information. We note that some data cannot be changed or deleted without a loss of protections that you may be entitled to otherwise.  For example, we will not delete or change correct data related to warranty or sales information without voiding your warranty or prohibiting sale of products.  You may always change or delete your data that we use to contact you for advertising purposes.
  • We also seek to use third-party service provider that responsibility handle your data, that do not sell your data, and also allow you to delete or change your data. However, we are not responsible for third-party vendors that do so and urge you to review their terms.  A list of our third-party vendors is provided below.
  • Zoeller may change its privacy policy from time to time. You agree that you understand this, that you consent to the changes, and that it is your responsibility to review Zoeller’s privacy policy and Terms & Conditions periodically.

If you want Zoeller to delete or change your data, please contact us at [email protected].

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Zoeller Company may collect and use Users personal information for the following purposes:

– To improve customer service

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

– To improve our Site

We may use feedback you provide to improve our products and services.

– To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

– To send periodic emails

We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

– To secure our site

We may use your data to ensure that our networks remain secure, may provide your information to law enforcement in the course of an investigation, and otherwise use your data in a manner required by law enforcement or the courts in the United States and internationally.

How we protect your information

We practice appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Third-party vendors

We use third-party vendors for a variety of functions including, but not limited to, monitoring and analyzing our site traffic, for email advertising campaigns, and to ensure security of our computer networks.  Your use of this site may trigger your data being provided to a third-party vendor.  While we strive to ensure that our vendors are responsible in their use of your personal data, Zoeller is not responsible for any vendor use of the data and explicitly disclaims any responsibility for the vendor’s use.   Here is a list of vendors that we use and a link to their terms and conditions related to their use of information gathered by Zoeller.

Constant Contact


Contractor Rewards



International transfer of data

Zoeller is an international company.  As such, we have customers from inside and outside of the United States.  Personal data collected may be stored in the United States even if gathered outside of the United States.  If you reside outside of the United States, you may have additional rights related to your personal information.  By using this site, you consent to your storage of data in the United States, and agree to be bound by this policy and our Terms & Conditions to the full extent permitted under your national law.


Should a dispute under this policy or our Terms & Conditions arise, you agree to binding arbitration in Louisville, Kentucky without any consideration for conflicts of laws issues.

Changes to this privacy policy

Zoeller Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Zoeller Company 3649 Cane Run Road, Louisville, KY 40211 USA 1-800-928-7867 [email protected]

This document was last updated on September 20, 2022.